Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to contact us at info@cherryonce.com indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of the item(s). If your return is accepted, we’ll send you instructions on how and where to send your package.

RETURNS ARE NOT FREE

We are not offering free returns and it is the customer's responsibility to send the item back to us.

 

EXCHANGES

Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

EXCEPTIONS

Unfortunately, we cannot accept returns on sale items or gift cards also swimwear, lingerie, water bottles, hair accessories, socks, and masks cannot be returned for sanitary reasons. We won't accept returned items that were sent back by you directly without contacting us first. The original shipping fee and Shipping Guarantee are non-refundable.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

REFUNDS 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We do not offer Freight To Collect (FTC) service for the packages returned to us. You are responsible for the return cost. Please note that the original shipping fee is non-refundable.

Still Need Help?

Please feel free to reach us directly at info@cherryonce.com